Terms of Service

These Terms of Service ("Terms") govern your access to and use of Capto ("Service," "we," "us," or "our"), operated at capto-ai.com. By creating an account, purchasing credits, or otherwise using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

If you are using the Service on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

You must be at least 13 years of age to use the Service. If you are between 13 and 18 years of age, you represent that you have obtained verifiable parental or guardian consent to use the Service and to agree to these Terms on your behalf.

By using the Service, you represent and warrant that you meet the eligibility requirements above, that any registration information you provide is accurate and complete, and that your use of the Service does not violate any applicable law or regulation.

To access certain features of the Service, you must register for an account. You agree to:

• Provide accurate, current, and complete information during registration.
• Maintain and promptly update your account information to keep it accurate.
• Maintain the security of your password and accept all risks of unauthorized access.
• Notify us immediately at info@capto-ai.com if you suspect unauthorized use of your account.
• Not share your account credentials with any third party.
• Not create more than one account per person without our express written permission.

We reserve the right to disable any account at any time if we believe you have violated these Terms. You are solely responsible for all activity that occurs under your account.

Capto provides an AI-powered platform for video transcription, translation, captioning, and related media processing services. Specific features include:

• Automated video transcription using OpenAI Whisper (100+ spoken languages).
• AI-powered translation into 60+ languages via GPT-4o-mini.
• Caption styling and export in SRT, VTT, and burned-in MP4 formats.
• Speaker diarization via AssemblyAI (optional, additional credits).
• AI-generated summaries, chapter markers, and social clips.

The Service uses third-party artificial intelligence APIs to process your content. AI-generated outputs — including transcriptions and translations — may contain errors and are provided for informational and convenience purposes only. You are responsible for reviewing and correcting any output before use.

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time with or without notice, and we shall not be liable to you or any third party for any such modification, suspension, or discontinuation.

Credit System. Capto operates on a pay-as-you-go credit system. Credits are purchased in advance and consumed when you use processing features. 1 credit equals 1 minute of standard video transcription. Different operations consume credits at different rates:

• Standard transcription (SRT/VTT/TXT): 1× credit per minute.
• Speaker diarization: 1.5× credits per minute.
• Burned-in MP4 export: 2× credits per minute.
• AI Social Clips (ZIP): 5× credits per minute.
• Translation (per language): 0.2× credits per minute.
• AI Summary: 0.5× credits per minute.

Credit Packages. Credits are available for purchase in the following packages: Essential (120 credits / $4), Creator (300 credits / $9), and Pro (600 credits / $17). Prices are subject to change; any changes will be announced in advance.

Credits Never Expire. Purchased credits do not expire and may be used at any time while your account remains active.

New Account Credits. New accounts receive 5 free credits (equivalent to 5 minutes of transcription) upon registration. These free credits are subject to the same terms as purchased credits.

Payment Processing. All payments are processed by Stripe, Inc. By making a purchase, you agree to Stripe's terms of service. We do not store your full payment card details on our servers.

No Refunds. All credit purchases are final and non-refundable, except where required by applicable consumer protection law. Credits are non-transferable between accounts. If a processing job fails due to a Service error, we will restore the consumed credits to your account.

Taxes. You are responsible for any applicable taxes on your purchases. We may collect taxes where required by law.

Your Ownership. You retain full ownership of all videos, audio, and other content you upload to the Service ("User Content"). We do not claim any ownership rights over your User Content.

License to Capto. By uploading User Content, you grant us a limited, non-exclusive, royalty-free, worldwide license to access, store, process, transmit, and display your User Content solely for the purpose of providing the Service to you. This license terminates when you delete your content or close your account.

Your Representations. You represent and warrant that:

• You own or have all necessary rights, licenses, and permissions to upload and process your User Content.
• Your User Content does not infringe, misappropriate, or violate any third-party intellectual property, privacy, publicity, or other rights.
• Your User Content does not contain illegal content of any kind.
• You have obtained all necessary consents from individuals appearing in or whose voice is captured in your User Content.

Output Ownership. Transcripts, translations, and other outputs generated from your User Content using the Service belong to you, subject to our underlying license and any limitations imposed by third-party AI providers.

Automatic Deletion. Uploaded source video files are automatically deleted from our storage systems within 48 hours of upload. Transcripts, translations, and captions are retained in your account until you delete them or close your account.

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to use the Service to:

• Upload, transmit, or process content that infringes any patent, trademark, trade secret, copyright, or other proprietary rights.
• Upload content that is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable.
• Upload child sexual abuse material (CSAM) or any content that exploits or harms minors. We will report such content to the National Center for Missing and Exploited Children (NCMEC) and relevant law enforcement.
• Violate any applicable local, national, or international law or regulation.
• Impersonate any person or entity or falsely claim an affiliation.
• Attempt to gain unauthorized access to any part of the Service or its related systems.
• Use any automated tools, scrapers, bots, or similar means to access or use the Service beyond normal interactive use.
• Engage in any activity that interferes with or disrupts the Service or its servers.
• Circumvent, disable, or interfere with security-related features of the Service.
• Reverse engineer, decompile, or disassemble any portion of the Service.
• Resell, sublicense, or otherwise commercialize access to the Service without our written consent.
• Upload content containing malware, viruses, or other malicious code.

We reserve the right, but are not obligated, to monitor User Content for violations of these policies. We may remove any content and terminate any account that we determine, in our sole discretion, violates these Terms.

Our Property. The Service, including its design, code, features, text, graphics, logos, icons, and the "Capto" name and brand, are owned by or licensed to us and are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Service without our prior written consent.

Feedback. If you provide suggestions, feedback, or ideas about the Service ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, incorporate, and exploit that Feedback without restriction or compensation to you.

AI Output. Transcripts and translations produced by the Service from your User Content are provided to you as output. You may use, reproduce, and distribute this output. We make no warranty as to the accuracy or suitability of AI-generated output for any particular purpose.

The Service integrates with third-party providers to deliver its functionality. Your use of the Service may be subject to the terms and privacy policies of these providers:

• OpenAI (openai.com) — Transcription (Whisper) and translation (GPT-4o-mini). By using these features, your audio and text may be processed by OpenAI per their usage policies.
• AssemblyAI (assemblyai.com) — Speaker diarization. Your audio content may be processed by AssemblyAI when this feature is used.
• Stripe, Inc. (stripe.com) — Payment processing. All payment transactions are governed by Stripe's terms of service.
• Cloudflare, Inc. (cloudflare.com) — File storage via Cloudflare R2. Uploaded files are subject to Cloudflare's terms.
• Supabase (supabase.com) — Authentication and database services.
• Resend (resend.com) — Transactional email delivery.

We are not responsible for the practices, content, privacy policies, or terms of service of any third-party providers. We encourage you to review their terms before using the Service.

The Service may contain links to third-party websites. These links are provided for convenience only. We have no control over and assume no responsibility for the content, privacy policies, or practices of third-party websites.

We respect the intellectual property rights of others and expect users to do the same. We comply with the Digital Millennium Copyright Act (DMCA) and other applicable copyright laws.

If you believe that content processed through the Service infringes your copyright, please refer to our DMCA / Copyright Policy for instructions on submitting a takedown notice. All DMCA notices must be sent to info@capto-ai.com.

We reserve the right to terminate the accounts of users who repeatedly infringe the copyrights of others.

Your use of the Service is subject to our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices regarding the collection, use, and disclosure of your personal information.

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

CAPTO DOES NOT WARRANT THAT: (A) THE SERVICE WILL FUNCTION WITHOUT INTERRUPTION OR ERRORS; (B) ANY ERRORS OR DEFECTS WILL BE CORRECTED; (C) THE SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (D) THE RESULTS OBTAINED FROM USE OF THE SERVICE, INCLUDING TRANSCRIPTIONS AND TRANSLATIONS, WILL BE ACCURATE, COMPLETE, OR RELIABLE.

AI-GENERATED TRANSCRIPTIONS AND TRANSLATIONS ARE PROVIDED FOR CONVENIENCE ONLY AND MAY CONTAIN ERRORS. YOU ASSUME FULL RESPONSIBILITY FOR VERIFYING AND EDITING ANY AI-GENERATED OUTPUT BEFORE RELYING ON OR DISTRIBUTING IT.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CAPTO, ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) FIFTY UNITED STATES DOLLARS ($50).

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU IN FULL.

You agree to defend, indemnify, and hold harmless Capto and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with:

• Your access to or use of the Service.
• Your violation of these Terms.
• Your violation of any third-party rights, including intellectual property, privacy, or publicity rights.
• Any User Content you upload or process through the Service.
• Any claim that your User Content caused damage to a third party.

Termination by You. You may delete your account at any time by contacting us at info@capto-ai.com. Upon deletion, your account data and User Content will be removed according to our data retention policy. Credits remaining in your account at the time of deletion are non-refundable.

Termination by Capto. We may suspend or permanently terminate your account and access to the Service immediately and without notice if we determine, in our sole discretion, that you have violated these Terms, engaged in fraudulent activity, or posed a risk to the Service or other users. Credits remaining in a terminated account are non-refundable if termination is for cause.

Effect of Termination. Upon termination for any reason, your right to use the Service ceases immediately. Provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnification, and limitations of liability.

These Terms and any disputes arising out of or related to them or the Service shall be governed by and construed in accordance with applicable law, without regard to conflict-of-law principles.

You agree to first attempt to resolve any dispute informally by contacting us at info@capto-ai.com. We will try to resolve the dispute within 30 days. If informal resolution fails, disputes shall be resolved through binding arbitration or in a court of competent jurisdiction.

Nothing in this section prevents either party from seeking injunctive or other equitable relief to prevent irreparable harm.

Entire Agreement. These Terms, together with the Privacy Policy and DMCA Policy, constitute the entire agreement between you and Capto concerning the Service and supersede all prior agreements.

Severability. If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

Waiver. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

Assignment. You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

Force Majeure. We will not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including acts of God, natural disasters, pandemic, war, terrorism, internet outages, or third-party service failures.

No Third-Party Beneficiaries. These Terms are for the sole benefit of you and Capto and do not create any third-party beneficiary rights.

We reserve the right to modify these Terms at any time. We will provide notice of material changes by: (a) posting the updated Terms on this page with a new "Last Updated" date, and/or (b) sending an email to the address associated with your account.

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Service.

If you have any questions about these Terms or the Service, please contact us: