DMCA / Copyright Policy

Capto is a platform that enables users to upload and process video content for transcription, translation, and captioning. We take copyright infringement seriously. If you believe that content hosted on or processed through the Service infringes your copyright, this policy explains how to notify us and what will happen as a result.

All DMCA takedown notices and copyright-related inquiries must be submitted to our designated Copyright Agent by email at:

If you are a copyright owner (or authorized to act on behalf of a copyright owner) and you believe that content processed or stored through the Service infringes your copyright, you may submit a DMCA takedown notice to our Copyright Agent at info@capto-ai.com.

Under 17 U.S.C. § 512(c)(3), a valid DMCA takedown notice must be a written communication that includes all of the following elements:

1. A physical or electronic signature of the person authorized to act on behalf of the owner of the copyright interest that is allegedly infringed.
2. Identification of the copyrighted work(s) you claim has been infringed. If multiple copyrighted works are covered by a single notification, provide a representative list.
3. Identification of the material that you claim is infringing and that you want removed or disabled. Provide sufficient information for us to locate the infringing material, including a specific URL or other precise location on the Service.
4. Your contact information, including your full legal name, mailing address, telephone number, and email address.
5. A statement that you have a good faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, the copyright owner's agent, or applicable law.
6. A statement, made under penalty of perjury, that the information in your notification is accurate and that you are the copyright owner or are authorized to act on behalf of the copyright owner.

Incomplete or non-compliant notices will not be processed. Providing false or misleading information in a DMCA notice may result in legal liability under 17 U.S.C. § 512(f).

Upon receiving a valid and complete DMCA takedown notice, we will:

1. Promptly remove or disable access to the allegedly infringing material.
2. Notify the user who uploaded the content that their material has been removed and the reason why.
3. Provide the affected user with a copy of the DMCA notice (with your contact information, which may be visible to the affected user).
4. Inform the user of their right to submit a counter-notice.

Please note that Capto is a processing platform — user content is typically stored for 48 hours or less before automatic deletion. We will act on valid notices as quickly as reasonably practicable within this timeframe.

If you are a user who believes your content was removed in error (for example, because you believe you are the rightful owner, have a license, or the use constitutes fair use), you may submit a counter-notice under 17 U.S.C. § 512(g)(3).

A valid counter-notice must be submitted in writing to info@capto-ai.com with the subject line "DMCA Counter-Notice" and must include all of the following:

1. Your physical or electronic signature.
2. Identification of the material that has been removed and the location where it appeared before it was removed (e.g., the URL or description of where the content was in the Service).
3. A statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled.
4. Your full legal name, mailing address, telephone number, and email address.
5. A statement that you consent to the jurisdiction of the federal district court for the judicial district in which your address is located (or, if your address is outside the United States, any judicial district in which Capto may be found), and that you will accept service of process from the person who filed the original DMCA takedown notice or their agent.

Upon receipt of a valid counter-notice, we will forward a copy to the original complainant and inform them that the removed material may be restored in 10–14 business days unless the complainant files a court action seeking a court order to restrain the user from the allegedly infringing activity. We may restore the material at our discretion after the waiting period.

In accordance with 17 U.S.C. § 512(i), Capto maintains a policy of terminating, in appropriate circumstances, the accounts of users who are determined to be repeat copyright infringers.

We will take into account the totality of the circumstances, including:

• The number of valid DMCA notices received against a user.
• Whether the notices were found to be valid after review.
• Whether the user submitted valid counter-notices.
• The nature and severity of the alleged infringements.

A user whose account is terminated for repeated copyright infringement will not receive a refund of any purchased credits.

We recognize that copyright law provides for exceptions including fair use (17 U.S.C. § 107), fair dealing, and other limitations. We encourage copyright owners to consider whether the content at issue may qualify for such exceptions before submitting a takedown notice.

Submitting a DMCA takedown notice without a good faith belief that the content is infringing — for example, targeting content you know is a lawful fair use — may constitute abuse of the DMCA process and could expose you to liability for damages under 17 U.S.C. § 512(f), including legal costs.

By using Capto, you represent that you have the right to upload and process all content you submit through the Service. You are solely responsible for ensuring that your User Content does not infringe any third-party intellectual property rights.

If you are unsure whether your intended use is permissible, we recommend consulting a qualified intellectual property attorney before proceeding.

This policy specifically addresses copyright infringement claims under the DMCA. For other intellectual property concerns (trademark, trade secret, etc.), or for any other legal concern related to content on the Service, please contact us at info@capto-ai.com with a detailed description of your concern.

All DMCA notices, counter-notices, and copyright-related inquiries must be directed to our designated Copyright Agent:

Only notices submitted to the email address above will be processed under this DMCA policy. We may not be able to process notices sent through other channels in a timely manner.

We reserve the right to update this DMCA / Copyright Policy at any time. Changes will be effective upon posting the revised policy with an updated effective date. We encourage you to review this policy periodically.