Question 1

Do credits expire?

Accepted Answer

No. Credits never expire — buy a pack today, use it in six months.

Question 2

What video formats are supported?

Accepted Answer

MP4, MOV, WebM, AVI, and MKV up to 500 MB per file.

Question 3

How accurate is the transcription?

Accepted Answer

Whisper consistently achieves 95%+ accuracy for clear audio. You can edit any segment directly in the workspace.

Question 4

Which languages can I translate my subtitles into?

Accepted Answer

Capto translates into 60+ languages including Spanish, French, Japanese, Arabic, German, Portuguese, Hindi, Korean, Italian, Russian, Chinese (Simplified & Traditional), Dutch, Polish, Swedish, Turkish, Greek, and Thai. Each translation costs 0.2× the video duration in credits. Re-exporting the same language later is always free.

Question 5

Does Capto work for right-to-left languages like Arabic?

Accepted Answer

Yes. Capto correctly handles RTL languages including Arabic. The subtitle file (SRT/VTT) will contain correct Unicode text. For burned-in exports, captions are rendered with proper RTL alignment.

Question 6

Can I try before buying?

Accepted Answer

Yes — every new account starts with 5 free minutes. No credit card required.

Question 7

How long does transcription take?

Accepted Answer

Most videos finish in under 2 minutes. Speaker diarization may take up to 4 minutes.

Question 8

Can I translate into multiple languages?

Accepted Answer

Yes. Each translation costs 0.2× the video duration in credits. Repeat exports of the same language are always free.

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